It’s 6:30 am and your alarm clock is blaring that awful beep that seems to reverberate through your skull and give you an instant headache. It’s time to get ready for work. And you are NOT happy about it. You worked a long day yesterday, and the day before, and it looks like your weekend is once again going to be spent (you guessed it) at work. You aren’t the only one feeling the strain of this grueling pace – everyone at work seems to be in a slump. Negativity is hovering like a cloud over each and every desk – it seems like all anyone can do is grumble about their jobs as they half-heartedly plod away at the ever-expanding pile of work on their desk.

Sound familiar?

The US Bureau of Labor found that US companies lose $3 billion a year because of negative attitudes and behaviors in the workplace. $3 BILLION! That’s a lot of missed sales commission. Now, there are all sorts of resources out there for handling negativity for managers, but what is out there for us salespeople? Not only are we dealing with Debbie Downers in our own work places, but we put ourselves up for rejection from multiple other workplaces daily. Here are a few simple steps that I have taken to try to rev up my positivity and try to keep it alive in others.

Check Your Own Attitude

All salespeople all have down days. It’s just the nature of our jobs! The important thing is that you don’t let it slow you down or infect those around you. When I feel like just quitting life I have a few go-to coping methods:

  • Zoloft. No wait just kidding!
  • Make a list of goals that you can accomplish quickly and cross off the list. This helps keep you moving and gives a great feeling of “getting it done.”
  • Spend a few hours working remotely from a local from a local coffee shop with a calming atmosphere. Not only will this calm you and keep you from bringing coworkers down, but I have gotten several clients just from striking up conversations at my favorite spot -The Coffee Exchange!
  • Call your favorite client – just to “check in.” They will undoubtably be glad to hear from you and express appreciation for your courtesy call.
  • Keep a file of the thank you letters and letters of recommendation you have gotten from clients along the way. I love looking at these to remind me why I enjoy my job and that I am good at it.

Negativity in Coworkers

  • I keep a jar of candy in my desk. Whenever I hear someone complaining I take it out and ask them if they want a piece. Not so sly, but it does seem to change the person’s attitude instantly!
  • If you have a close friend at work, have a talk with them about avoiding negativity. Hold each other accountable and really strive to keep your work area positive.
  • Thank people when they do something to support you.
  • Compliment people on a job well-done.
  • Ask coworkers about NON-work related things like kids, weddings, pets, families etc. to get their mind off of their stress and into a happier place.

Negativity in Clients

  • I try to NEVER open myself up for client negativity, unless it is something serious. I strive to be the ray of sunshine that pierces their workplace gloom- the person they look forward to seeing. You can do this any way you want – bring cookies, donuts, flowers, send thank-yous, or even just a genuine interest in the client and you are sure to make your positive mark.
  • A lot of the points for co-worker negativity apply here as well.

Above all, you can really only control yourself in these situations. Keep yourself positive and avoid situations that will make you feel otherwise!

If you don’t like something change it; if you can’t change it, change the way you think about it.

~Mary Engelbreit

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Tags: Attitude, Candy, Clients, Negativity, Positive, Selling, SuperSeller, Thinking

Comment by david hyter on May 14, 2010 at 9:26am
Positive attitude begets positive attitude. Ups and downs are part and parcel of live , coping with them positively is what makes us productive humans :)
Comment by david hyter on May 17, 2010 at 5:22am
Having a positive attitude is very important if one wishes to achieve personal or professional goals in life . A very good post Tara.


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